House of Beauty is a high-end salon in Bogota's exclusive Zona Rosa area, and Karen is one of its best beauticians. But there is more to her role than the best way to apply wax, or how to give the perfect massage. Her clients confide in her, and she knows all about them. Their breast implants, their weekends in Miami, their divorces and affairs. Karen has problems of her own. She's in trouble, and she needs money. More money than she can make at House of Beauty. Most serious of all: a teenage girl has been found dead, and Karen was one of the last people to see her alive. So the girl's mother is desperate to talk to her.